FREQUENTLY ASKED QUESTIONS

Help

If you've got some questions about your current or future order, check out our FAQ. We're always up for a chat and happy to hear from you, give us a call or an email if you need anything further. Better yet, head into a store near you, check out our locater and our friendly team would be happy to help you in store. 


EMAIL: coffee@raglanroast.co.nz

PHONE: 07 282 1108 

CONTACT US

ORDERS

If for any reason you need to cancel your order please contact us as soon as possible, if the order hasn’t been dispatched we should be able to help. You can cancel your subscription from your account page.

If you want to cancel or change your subscription, you can do this at any time. You can manage your subscriptions from your account page. Please note that if a subscription delivery is due to be sent in the next 24hrs it may still be processed, it's best to call us to ensure we get the change in time.

RETURNS

If the order is a mistake on our part, please contact us as soon as you realise that the order is wrong to arrange a return or replacement. We do our best to ensure your order gets to you in one piece, however if your package is damaged in transit please get in touch. See our full returns policy for more info.

We are happy to help out if your order isn’t quite right, as long as the product is in new/unused condition and returned to us within 30 days of purchase we will swap it for a better fit. Note we cannot offer this for coffee beans/grinds as they are a fresh product.

DELIVERY

We use an overnight targeted next working day delivery service through Courier Post. If you order before 3pm Mon-Friday your order will be dispatched from our Hamilton roastery the same day with delivery expected next working day. Please note that we unfortunately do not offer Saturday delivery. If you’re living in rural NZ, please allow an extra working day for your order to arrive. These Delivery targets are a guide only and we do not guarantee that your parcel will reach its destination within the delivery target.

Please contact us as soon as you find that the address is incorrect, if the order hasn’t been dispatched we should be able to help.

We can offer delivery to limited international countries, however the rates are higher. Reach out to us first with the intended address and order and we would be happy to chat about costings.

Yes! We offer delivery to rural locations including Chatham Islands and Stuart Island. This can incur an additional $3 charge depending on location, use the CourierPost address checker if you’re unsure if your address is serviced. Please note to allow an extra working day or two for your order to reach you, we promise it’s well worth the wait!

PAYMENTS

Credit card payments - VISA Mastercard and AMEX
Direct bank transfer through POLi
Paypal

We are not currently offering on account payment options. Please use one of the payment options listed above.