FREQUENTLY ASKED QUESTIONS
If you've got some questions about your current or future online order, check out our FAQ. We're always up for a chat and happy to hear from you, best to send us an email detailing how we can help.
If you have queries about a specific location, check out the store locator and pop in or give them a call
PHONE: 07 282 1108CONTACT US
Can I cancel my order?
If for any reason you need to cancel your order please contact us as soon as possible, if the order hasn’t been dispatched we should be able to help. You can cancel your subscription from your account page.
I was delivered the
how can I return it?
If the order is a mistake on our part, please contact us as soon as you realise that the order is wrong to arrange a return or replacement. We do our best to ensure your order gets to you in one piece, however if your package is damaged in transit please get in touch.
I’ve ordered the wrong
thing, can I change it?
We are happy to help out if your order isn’t quite right, as long as the product is in new/unused condition and returned to us within 30 days of purchase we will swap it for a better fit. Note we cannot offer this for coffee beans/grinds as they are a fresh product.
I entered the wrong
address, can I change it?
Please contact us as soon as you find that the address is incorrect, if the order hasn’t been dispatched we should be able to help.
What is the expected
We use an overnight targeted next working day delivery service through Courier Post. If you order before 3pm Mon-Friday your order will be dispatched from our Hamilton roastery the same day with delivery expected next working day. Please note that we unfortunately do not offer Saturday delivery. If you’re living in rural NZ, please allow an extra working day for your order to arrive. These Delivery targets are a guide only and we do not guarantee that your parcel will reach its destination within the delivery target.
DO YOU DELIVER TO RURAL
es! We offer delivery to rural locations including Chatham Islands and Stuart Island. This can incur an additional $3 charge depending on location, use the CourierPost address checker if you’re unsure if your address is serviced. Please note to allow an extra working day or two for your order to reach you, we promise it’s well worth the wait!
Do you ship
We can offer delivery to limited international countries, however the rates are higher and can take some time, especially during covid times! Reach out to us first with the intended address and order and we would be happy to see if we can ship to you.
What payment options
do you offer?
Jump into your Manage Subscription page and click the ‘Payment information’ from the drop down menu. This will send you a secure email to change your payment details. Please note we unfortunately cannot change your payment provider (i.e from Paypal to Credit Card) To do this you will need to create a new subscription
Can I pay on account?
We are not currently offering on account payment options. Please use one of the payment options listed above.